Vanessa Cohn avatar
Written by Vanessa Cohn
Updated over a week ago

We make it incredibly easy to cancel in the app. Under the Main Menu Account, select Membership and tap on Stop Auto Renew under Cancel Account. You should receive a cancellation confirmation email. Please keep this for your records. You will still have access to the app for the remainder of the time for which you've paid.

If there are any charges you wish to discuss, please reach out to a customer representative as, through StaxChat in the app or through our chat at

Please note that it is the customer’s responsibility to cancel their subscriptions. We do not offer refunds under any circumstances as stated in our Terms & Conditions, which is agreed to upon sign up. If you have purchased a subscription through the App Store or Google Play, you will need to cancel the subscription through that service.

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